Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Fabby Stitch LLC ("we," "us," or "our") collects, uses, shares, and protects your information when you visit our website located at www.fabbystitch.com or engage with our custom apparel workshop services, retail products, or digital platforms.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information from you:

3. HOW WE USE YOUR INFORMATION

We use the information collected for the following operational purposes:

• To process, produce, digitize, and fulfill your retail and custom orders
• To communicate order updates, proof approvals, tracking details, and support responses
• To improve our website functionality, configurator performance, and customer experience
• To send marketing communications and promotional offers (if opted-in)
• To comply with tax, legal, and regulatory obligations

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Union or applicable jurisdictions, we process your data under the following lawful bases:

• Consent: Newsletter signup and optional marketing communication
• Contractual Necessity: Order fulfillment, proofing, and delivery
• Legal Obligation: Tax compliance, invoice retention, and regulatory compliance
• Legitimate Interests: Site analytics, fraud prevention, and security maintenance

5. SHARING & DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal data to third parties. However, we may share essential data with:

• Service Providers: Payment processors, shipping carriers (USPS, UPS, FedEx), and secure communication tools
• Legal Authorities: In response to valid legal requests or regulatory requirements
• Corporate Restructuring: In the event of a merger, acquisition, or sale of company assets

All third-party service providers are contractually obligated to process your data only for designated services and maintain strict confidentiality.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and tracking technologies to optimize site functionality and enhance your user experience, including:

• Session and cart management
• Performance analytics (Google Analytics)
• Targeted advertising and retargeting tags
• Saving user configurator preferences

You can opt out of non-essential cookies by adjusting your browser settings at any time.

7. DATA RETENTION & SECURITY

We retain your data only for as long as necessary to fulfill order requirements, comply with financial recordkeeping laws, and resolve disputes.

We implement industry-standard technical and administrative safeguards, including SSL encryption on all data transfers, restricted database access, and secure hosting environments.

8. CONSUMER RIGHTS (CCPA & GDPR)

Depending on your place of residence, you hold rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request updates or corrections to inaccurate records
• Deletion: Request erasure of your data where legally permissible
• Opt-Out: Unsubscribe from marketing emails using the link provided in any email footer

To exercise any of these rights, please contact our team at privacy@fabbystitch.com.