Refund & Returns Policy

1. GENERAL POLICY OVERVIEW

At Fabby Stitch, each garment is made-to-order with your selected color, size, and optional design customization (embroidery, DTF printing, or screen printing). Due to the custom nature of Print-on-Demand (POD) production, we do not accept standard returns or exchanges unless the item is received damaged, defective, or incorrect.

This policy maintains production efficiency, minimizes waste, and protects both customer satisfaction and brand integrity.

2. NON-RETURNABLE & NON-REFUNDABLE ITEMS

We cannot accept returns, refunds, or exchanges for the following reasons:

• Custom-designed or personalized garments with custom uploaded logos or artwork
• Incorrect size ordered by customer (please review our size guide on product pages)
• Buyer’s remorse or change of mind after production has initiated
• Slight color variations resulting from screen monitor vs. physical print differences
• Items sent back without prior return authorization

Per FTC guidelines, custom and made-to-order goods are exempt from standard statutory return mandates unless defective or misdescribed.

3. ELIGIBLE RETURNS & REPLACEMENTS

We will gladly replace or refund items under the following conditions:

• The garment received is physically damaged or has a manufacturing defect
• You received the wrong item, size, or artwork placement compared to your approved order order spec
• Your order was lost or never delivered due to a verified error on our part

4. TIMEFRAME & SUBMISSION PROCEDURE

You must notify us within 7 calendar days of receiving your package to be eligible for a replacement or refund. Please include:

• Your Order Number
• Clear photographs demonstrating the product issue or defect
• A concise description of the discrepancy

Submit claims directly to sales@fabbystitch.com or contact our studio team.

5. APPROVED RETURN PROCESS & REFUNDS

Once your claim is approved:

• A Return Merchandise Authorization (RMA) and pre-paid shipping label will be provided if return of the damaged item is required.
• Replacement items will be prioritized in our Bay Shore workshop and shipped at zero cost to you.
• Approved refunds will be credited back to your original payment method within 5-10 business days.

6. COMPLIANCE & LEGAL DISCLOSURES

This Return Policy complies with New York General Business Law § 218-A and the Federal Trade Commission (FTC) Custom Goods Exemption Clause.

Fabby Stitch is not liable for carrier delivery delays, weather disruptions, or incorrect shipping addresses provided by the customer at checkout.